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Frequently Asked Questions

What is your shipping Policy?

We ship once every other week via FedEx Ground (National) or UPS (National), or USPS (International).

You will receive an email notification with shipment date and tracking information for all orders shipped via FedEx, and most via UPS. Pieces that are over 150lbs will arrive FedEx or USPS Freight, where the freight delivery company will call you to arrange delivery.

All of our shipments are double boxed and 100% insured. Should the contents of any package be damaged, please take pictures of the damage to the box, the packing materials, as well as the damaged piece of art and email it immediately to dezion@deziongallery.com, and we will refund full charges for the damaged item or send a replacement, if possible.

Shipping times range from 2-4 weeks. Tracking information will be emailed to you as soon as available.

Standard shipping is FREE within the Continental United States.

Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost.

For shipping original artworks and limited editions outside the Continental U.S., please contact us to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer. We use Fedex or UPS for international shipping but we're happy to ship with any carrier you're comfortable with. DeZion Gallery will not be responsible for import duties and taxes required for international shipping.


What is your Policy on Returns/Exchanges/Refunds?

Due to the the contractual obligations to our artists, we are unable to offer refunds; however, we are more than happy to discuss store credit, and assist you with an exchange. You may return the item for future purchase credit within 30 days of your receiving the piece.

All Commission orders are non-returnable/non-refundable.


How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram

Facebook


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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